📘 Banking & Financial Services – Course Curriculum

Aligned with: BFSI Sector Skill Council (SSC) | NSQF Level: 3 to 5
Total Duration: 240 Hours
Ideal for: 12th pass students, undergraduates, aspiring banking professionals

🔹 Module 1: Introduction to Indian Financial System

Duration: 20 Hours

• Overview of Indian banking and financial structure
• Functions of banks and financial institutions
• Role of RBI, NABARD, SEBI, IRDAI
• Digital banking overview and financial inclusion

🔹 Module 2: Banking Products and Services

Duration: 40 Hours

• Types of bank accounts (Savings, Current, FD, RD)
• Loan products (personal, education, MSME, housing)
• Retail banking services (ATM, Cards, UPI, Mobile Banking)
• Government schemes (PMJDY, Mudra, Sukanya Samriddhi)

🔹 Module 3: Customer Service & Relationship Management

Duration: 30 Hours

• Communication skills in banking context
• Handling customer complaints and queries
• KYC process and documentation
• Relationship management strategies

🔹 Module 4: Regulatory Compliance & Risk Management

Duration: 30 Hours

• Key banking regulations (RBI guidelines, Basel norms)
• Anti-Money Laundering (AML) and KYC compliance
• Risk types: credit, operational, fraud
• Cybersecurity basics and data privacy

🔹 Module 5: Financial Literacy and Advisory

Duration: 30 Hours

• Personal finance: saving, budgeting, investing
• Introduction to insurance (Life, Health, Motor)
• Mutual funds, SIP, retirement planning (NPS, APY)
• Credit reports and credit scores (CIBIL)

🔹 Module 6: Soft Skills & Workplace Readiness

Duration: 40 Hours

• Interview preparation and resume writing
• Business communication and workplace etiquette
• Teamwork, time management, professional behavior
• Basic computer usage and MS Office tools

🔹 Module 7: Practical Exposure & Final Assessment

Duration: 50 Hours

• Roleplay and simulation of banking operations
• Bank visit/virtual interaction with industry experts
• Case studies and real-world problem-solving
• Mock assessment and final skill certification exam

✅ Certification

After course completion, candidates may undergo Sector Skill Council assessment (e.g., Customer Service Executive – BFSI, QP Code: BSC/Q0101) and receive a NSQF-aligned certificate.

📝 Disclaimer

This curriculum is an independently structured adaptation based on publicly available NSDC/BFSI SSC information. It is meant for educational and non-commercial training purposes and avoids direct duplication of official SSC documents.